1. Return Policy:
    ◦ Returns are accepted within 48 hours of delivery under specific conditions:
    ▪ Manufacturing defects
    ▪ Transit damage
    ▪ Wrong item received
    ◦ Processing of returns takes up to 10 business days.
    ◦ Handcrafted products such as Ceramics, Glassware & Kitchen items may have natural variations and are not eligible for returns.
2. Exchange Policy:
    ◦ Direct exchanges are not available.
    ◦ Customers may initiate a return and place a new order separately.(Returns applicable under specific conditions only)
3. Return Pick-Up Policy:
    ◦ Return pick-up is available for convenience.
    ◦ Steps to request a return pick-up:
    ▪ Provide the order number, images of the product, and a parcel opening video within 24 hours. 
    ▪ Ensure the item is unused, with tags intact, in original packaging.
    ▪ A basic quality check will be conducted at the time of pick-up.
    ▪ Returns must be securely packed to prevent transit damage.
    ◦ A reverse pick-up will be arranged within 7 business days.
    ◦ Refunds will be provided in the form of a voucher minus any discount applied.
    ◦ Returns are not accepted for discounted products or items from specified 
   categories (Glassware, Glass Products, Crystal pieces).
4. Return Cancellations:
    ◦ A return request can be canceled by emailing hello@olivliving.com.
    ◦ If a logistics provider arrives and you wish to cancel, you may inform them directly.
5. Refund Policy:
   a.  For Prepaid Orders:
   ▪ Refunds will be processed to the original payment method.
   ▪ Banks typically take 4-5 business days to process refunds.

   b.  For COD Orders:
   ▪ Refunds are issued as Olivliving credits/vouchers or a Credit Note.
   ▪ Vouchers can be used for future purchases on www.olivliving.com within 1 month.
   ▪ Refunds to bank accounts take 7-8 business days.
   ▪ Refunds are processed only to the original customer’s bank account and cannot be transferred to a third-party account.
   ▪ Cash refunds are not allowed for COD orders.

   c.  Refund Conditions:
       Refund will be applicable only if,

   ▪ Manufacturing defects
   ▪ Transit damage
   ▪ Wrong item received

   ▪ Refunds will be initiated only after we receive the returned product.
   ▪ If a customer self-ships the return and the package is lost, a refund will not be applicable.

 For any inquiries or assistance, please reach out via WhatsApp at 9625813702 or email us at hello@olivliving.com